Privacy Policy

At BuyAzz, we respect your privacy and are committed to protecting the personal information you provide when using our website, purchasing our products, contacting our customer support team, or interacting with our online services.

This Privacy Policy explains what information we may collect, how we use and protect that information, when we may share it, and what choices you may have regarding your personal information.

By accessing or using our website, placing an order, or communicating with BuyAzz, you acknowledge that you have read and understood this Privacy Policy.

1. About BuyAzz

BuyAzz is an e-commerce business providing customers with access to a range of everyday products and consumer goods through our online platform.

Our goal is to provide customers with a convenient, reliable, and transparent online shopping experience while taking reasonable measures to protect customer information.

2. Information We Collect

Depending on how you interact with our website and services, we may collect different types of information.

2.1 Personal Information

When you place an order or contact us, we may collect information such as:

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• • Full name

• • Mobile phone number

• • Delivery address

• • Email address

• • Order details

• • Product information

• • Billing or transaction-related information where applicable

• • Communication and customer-service records

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• Information you voluntarily provide when contacting us

We collect only information that is reasonably necessary to process orders, provide customer service, arrange delivery, and operate our business.

2.2 Order Information

When you place an order through BuyAzz, we may retain information relating to:

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• • Products ordered

• • Quantity of products

• • Order value

• • Delivery address

• • Shipping information

• • Order status

• • Order confirmation details

• • Courier and tracking information

• • Return, replacement, or complaint information, where applicable

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This information helps us process and manage your order and provide appropriate after-sales support.

2.3 Website and Technical Information

When you visit our website, certain technical information may be automatically collected. This may include:

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• • IP address

• • Browser type

• • Device type

• • Operating system

• • Pages visited

• • Website interaction information

• • Approximate geographic information

• • Date and time of website visits

• • Referral information

• • Technical and diagnostic information

This information may be used to maintain website functionality, improve performance, understand how visitors use our website, and protect our website against fraudulent or unauthorized activity.

3. How We Use Your Information

BuyAzz may use collected information for legitimate business purposes, including:

• • Processing and confirming your orders

• • Contacting you regarding your order

• • Arranging product delivery

• • Providing order tracking information

• • Responding to customer inquiries

• • Providing customer support

• • Handling complaints and service requests

• • Processing eligible replacements or refunds

• • Improving our website and services

• • Improving product and customer experience

• • Preventing fraud, abuse, and unauthorized activity

• • Maintaining website security

• • Communicating important service-related information

• • Conducting internal business and operational activities

• • Complying with applicable legal or regulatory requirements

We do not use your information for purposes that are unrelated to our legitimate business activities unless we have an appropriate legal basis or your consent where required.

4. Communication With Customers

After you place an order, BuyAzz or our authorized service providers may contact you using the contact information you provide.

This may include:

• • Order confirmation calls

• • Order-related SMS

• • Delivery-related communications

• • Customer service calls

• • WhatsApp communication

• • Information regarding order status

• • Follow-up communication regarding an incomplete or unresolved order

These communications are primarily intended to facilitate your purchase and provide customer service.

5. Sharing Information With Service Providers

To operate our e-commerce business, we may need to share limited information with trusted service providers.

For example, delivery information may be shared with our courier or delivery partners so that your order can be delivered to the address you provided.

We may also use third-party service providers for certain technical, payment, communication, analytics, hosting, security, or operational services.

We expect service providers handling customer information on our behalf to use that information only for the services they provide and to take reasonable measures to protect it.

6. Courier and Delivery Information

When you place an order, necessary information such as your name, phone number, delivery address, and order-related details may be provided to our delivery partner for the purpose of delivering your order.

BuyAzz may currently work with courier and delivery service providers such as Pathao and other delivery partners where necessary.

Once an order has been handed over to a courier, certain delivery-related information may also be processed by the courier according to its own privacy practices.

7. Payment Information

Where online payment services are available, payments may be processed through third-party payment service providers.

BuyAzz generally does not need to directly store complete payment-card information when such information is processed by an authorized third-party payment provider.

Customers should review the applicable privacy and security policies of the relevant payment service provider when making online payments.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality and user experience.

Cookies may be used for purposes such as:

• • Maintaining website functionality

• • Remembering certain preferences

• • Understanding website usage

• • Improving website performance

• • Measuring marketing and advertising performance

• • Providing relevant website functionality

• • Detecting unusual or potentially fraudulent activity

You may be able to control or disable certain cookies through your browser settings. However, disabling cookies may affect some website functionality.

9. Analytics and Marketing Technologies

We may use third-party analytics, advertising, and measurement technologies to understand website activity and improve our marketing and services.

These technologies may collect information regarding website visits, interactions, device information, and advertising-related activity.

Such information may be used to measure advertising effectiveness, understand customer behavior, improve our website, and provide more relevant marketing.

Third-party services may process information according to their own privacy policies and terms.

10. Data Security

BuyAzz takes reasonable administrative, technical, and organizational measures to protect customer information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted through the internet.

11. Retention of Information

We may retain customer information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Information may be retained for purposes including:

• • Order processing

• • Customer service

• • Accounting and business records

• • Warranty or replacement matters

• • Dispute resolution

• • Fraud prevention

• • Legal or regulatory requirements

• • Business and operational requirements

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When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements and our operational practices.

12. Customer Responsibilities

Customers are responsible for providing accurate and current information when placing an order.

If you provide incorrect contact information or delivery details, this may affect our ability to confirm or deliver your order.

Customers should also take reasonable precautions when sharing personal information through third-party platforms or communication channels.

13. Third-Party Websites and Services

Our website, communications, advertisements, or social media pages may contain links or references to third-party websites and services.

BuyAzz is not responsible for the privacy practices, content, security, or policies of third-party websites.

Customers should review the privacy policies of third-party websites before providing personal information to them.

14. Children's Privacy

Our services are intended for general consumers and are not specifically directed toward children.

We do not knowingly seek to collect unnecessary personal information from children.

If a parent or legal guardian believes that a child has provided personal information to us unnecessarily, they may contact us so that we can review the matter and take appropriate action where reasonably possible.

15. Changes to This Privacy Policy

BuyAzz may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable requirements.

When changes are made, the updated version will be published on our website with a revised effective date.

Customers are encouraged to review this page periodically.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your information, please contact us.

BuyAzz

• Email: contact@buyazz.com
• Phone: 01616-030227
• WhatsApp: 01581-749803
• Address: Mohammadpur, Dhaka - 1207

We will make reasonable efforts to review and respond to privacy-related inquiries.