Return, Exchange & Refund Policy

.At BuyAzz, we are committed to providing our customers with reliable products and a convenient shopping experience.

To maintain a clear and fair process for both customers and BuyAzz, customers are requested to carefully check the delivered package and product at the time of delivery.

Please read the following Return, Exchange, and Refund Policy carefully before accepting your order.

1. Delivery Inspection Requirement

Customers are required to inspect the delivered package and product while the delivery person is present.

Before accepting the delivery, please verify that:

• • The package appears to belong to your order.

• • The product quantity is correct.

• • The visible product or product packaging corresponds to your order.

• • There is no immediately apparent issue that can reasonably be identified at the time of delivery.

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Once the product has been accepted from the delivery person, the order will generally be considered received and accepted by the customer.

BuyAzz does not normally accept returns, exchanges, or refunds after the product has been received and accepted by the customer.

2. Mandatory Unboxing Video

Customers are strongly required to record a complete and uninterrupted unboxing video when opening their BuyAzz package.

The video should:

1. 1. Clearly show the package before opening.

2. 2. Show the condition of the package.

3. 3. Show the opening of the package.

4. 4. Clearly show the contents inside.

5. 5. Continue until the product and included items have been fully revealed.

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The unboxing video is especially important if the customer believes that a product is missing, incorrect, or different from what was ordered.

An unboxing video may be required as supporting evidence when investigating a missing-product or wrong-product complaint.

3. Wrong Product Delivered

If BuyAzz mistakenly delivers a product that is different from the product ordered, the customer must contact BuyAzz as soon as possible.

The customer may be required to provide:

• • Order information

• • Photographs of the received product

• • Photographs of the packaging

• • A complete unboxing video

• • Other information reasonably required for investigation

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If, after investigation, it is determined that BuyAzz delivered the wrong product, BuyAzz will arrange a replacement at BuyAzz's own expense, subject to product availability and verification of the issue.

4. Missing Product or Missing Item

If an ordered product or included item appears to be missing from the package, the customer should contact BuyAzz promptly.

BuyAzz may request the complete unboxing video and other evidence to investigate the matter.

If our investigation confirms that an item was incorrectly omitted from the package, BuyAzz will take appropriate corrective action based on the circumstances.

5. Exchange Policy

Products cannot normally be exchanged after they have been received and accepted by the customer.

Customers should therefore carefully check the product and package at the time of delivery.

An exchange may only be considered in exceptional circumstances, such as when BuyAzz confirms that an incorrect product was delivered.

Any approved exchange will be subject to verification and product availability.

6. Return Policy

BuyAzz generally does not accept product returns after the customer has accepted the delivery.

Customers are therefore advised to inspect the package and product before accepting the order from the delivery person.

A return may only be considered when BuyAzz determines that there is a valid reason under this policy, such as a confirmed wrong-product delivery.

Unauthorized returns may not be accepted.

7. Refund Policy

Once an order has been delivered and accepted by the customer, refunds are generally not available.

BuyAzz will only consider a refund in exceptional circumstances where BuyAzz determines that a refund is appropriate.

Any refund decision may depend on:

• • The nature of the complaint

• • Order information

• • Product availability

• • Evidence provided by the customer

• • Unboxing video

• • Investigation results

• • The circumstances surrounding the delivery

If a refund is approved, BuyAzz will communicate the applicable refund process to the customer.

8. Product Condition

Customers should not intentionally damage, alter, misuse, open, modify, or otherwise change a product after receiving it and then request a return, exchange, or refund.

Where a product is required to be returned under an approved case, BuyAzz may require the product to be returned in its original condition, together with applicable accessories, packaging, manuals, or other included items.

9. Customer-Related Issues

Return, exchange, or refund requests may not be accepted where the issue is caused by:

• • Change of mind

• • Incorrect product selection by the customer

• • Incorrect size, color, model, or specification selected by the customer

• • Customer-provided incorrect delivery information

• • Customer refusal after accepting the product

• • Damage caused after delivery

• • Improper use or handling

• • Unauthorized modification

• • Missing original accessories or packaging where such items are required for verification

• • Failure to follow the required inspection or complaint procedure

10. Delivery Refusal

Customers should not accept an order if they identify a clear and verifiable issue with the delivered package or product while the delivery person is present.

If the customer accepts the product and subsequently requests a return or refund for an issue that could reasonably have been identified at the time of delivery, BuyAzz may decline the request.

11. Warranty Products

Some products sold by BuyAzz may carry a manufacturer warranty or seller-provided warranty.

Where a specific product has a stated warranty period, warranty claims may be handled according to the applicable warranty terms for that product.

A warranty is different from BuyAzz's general return, exchange, and refund policy.

Customers should contact BuyAzz if they experience a genuine manufacturing defect covered by the applicable warranty.

12. Complaint Submission

To report a wrong product, missing item, or another eligible delivery issue, customers should contact BuyAzz as soon as possible after delivery.

Please provide:

• • Customer name

• • Order number, if available

• • Phone number used for the order

• • Description of the issue

• • Clear photographs

• • Complete unboxing video where applicable

Providing complete information helps our customer support team investigate the matter more efficiently.

13. Investigation Process

BuyAzz reserves the right to investigate complaints before approving any replacement, return, exchange, or refund.

The investigation may include reviewing:

• • Order records

• • Product information

• • Packing records

• • Delivery information

• • Customer-provided photographs

• • Unboxing videos

• • Communication records

• • Other relevant information

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BuyAzz will take appropriate action based on the findings of the investigation.

14. Refund Processing

Where a refund is approved, BuyAzz will process the refund within 7–10 working days from the date the refund is approved. The refund method and actual time for the funds to be credited may depend on the original payment method and the circumstances of the approved refund.

Customers may be required to provide accurate and complete information necessary to process the approved refund.

BuyAzz is not responsible for delays caused by third-party payment providers, banking systems, or other external service providers.

15. Important Customer Notice

Please check your product while the delivery person is present. Once the product has been received and accepted, BuyAzz generally does not provide return, exchange, or refund services.

For missing or incorrect products, a complete unboxing video may be required as proof.

If BuyAzz is confirmed to have delivered the wrong product, we will arrange a replacement at our own expense.

16. Return, Exchange & Refund Processing Time

Upon receipt of a valid request for return, exchange, or refund, and subject to verification and approval in accordance with this Policy, BuyAzz will initiate the applicable process within a reasonable period. Once the request has been approved, the return, exchange, or refund process may require 7 to 10 business days to be completed. The applicable timeframe may vary depending on the nature of the request, product inspection and verification, return shipment, payment method, financial institution, payment service provider, or other circumstances beyond the reasonable control of BuyAzz. BuyAzz shall not be responsible for delays attributable to third-party payment providers, banks, courier services, or other external service providers.

17. Policy Changes

BuyAzz reserves the right to modify this Return, Exchange & Refund Policy when necessary.

Any updated policy will be published on our website with the applicable effective date.

18. Contact Us

For return, exchange, refund, or delivery-related inquiries:

BuyAzz

Email: contact@buyazz.com
Phone: 01616-030227
WhatsApp: 01581-749803
Address: Mohammadpur, Dhaka - 1207

Please include your order information whenever contacting us about an order-related issue.